Product
Everything Deq does, module by module.
One system of modules. Each keeps itself up to date, and each is described here the same way: what it does, what it looks like, what it never asks of you.
Appointments and scheduling
Booking, changes and cancellations in one appointment book, across every clinician and room. A freed slot is offered to the waiting list before anyone notices it was free.
- Waiting list
- Rooms and chairs
- Online booking
Follow-ups, automated
Reviews, recalls and immunisations invite themselves. The practice sets the rules once; the book fills without a phone call.
- Recall rules
- Reminders
- Waiting list refill
Records and notes
One record per patient: notes, letters, results and files in one place, with provenance on every entry — who wrote it, when, and what it was based on.
- Provenance
- Letters
- Files
Messages, in one thread
WhatsApp, Telegram and SMS land in one inbox, tied to the patient record. Routine questions answer themselves; anything clinical is handed to a human.
- Telegram
- Tied to record
Invoicing and payments
An invoice raises itself when the consult ends, and the unpaid list chases itself. Month-end reporting happens with nobody exporting a spreadsheet.
- Auto-invoice
- Card and transfer
- Month-end
One intelligence, both sides of the desk.
The concierge that answers the patient and the draft that waits for the clinician are the same system, reading the same record. It suggests; the clinician decides; the record says who did what.
In the consult
Intake and images read on arrival, a draft differential waiting, the note writing itself as you talk. Nothing enters the record unsigned.
In the patient’s pocket
Booking, rescheduling and routine questions answered instantly, day and night, in the practice’s voice. Anything clinical is handed to a human.
For patients
The other side of the screen
Patients never see the desk. They see four things on their own phone: booking that takes three taps, their whole history in one place, a practice that answers at once, and a bill settled in one tap. No account, no app to install.
A booking screen: a 15-minute review with Dr Whitfield, Tuesday the 12th picked from three days, 11:30 picked from four times, and a button confirming it.
Booking
Three taps from the practice’s page, WhatsApp or Telegram — pay now or at the desk.
A visit history: one upcoming appointment with a reschedule link, then three past visits carrying their invoice, prescription, referral and x-ray.
History
Every visit, invoice and prescription in one place — nobody phones the desk to ask.
A WhatsApp thread: a reminder, a patient asking to move Thursday, two alternatives offered, and the appointment moved — answered by Deq in four seconds.
Concierge
Reminders, reschedules and routine questions answer themselves in the practice’s voice. Anything clinical goes to a human.
An invoice: a review at £85 and a dressing at £12, totalling £97, with one button to pay it.
Payments
Taken at booking or when the consult ends. One tap, and the receipt files itself.
Built to standard
- UK GDPR
- NHS DTAC
- FULL AUDIT LOG
- UK DATA RESIDENCY